So back in September, before our European vacation, I gave Better Half a WiFi-only Kindle (“newest”/3rd version) and since then, I have lost track of the number of books she has read on it, and it has accompanied us on that aforementioned trip, out to visit my parents in Seattle, and all over the country as she uses it during her business travels.
Unfortunately, this is also the third unit we have had in the past four months… and they all did almost exactly the same thing, even the current one.
All three started out fantastically, doing everything you expected a Kindle to do… until they start refusing to turn on when you push the rocker button. Then, when they eventually do turn on (sometimes a forced reboot is necessary to accomplish this – i.e. holding the rocker button over for 30 seconds), they sometimes go into a spastic, repetitive self-reboot cycle wherein they lose track of progresses in books, and have to rebuild their entire book database. Finally, the battery occasionally goes from full to dead in about two days, with about 6 hours of reading included, and no wireless time at all. The “refusing to turn on” bit happens about every other day, the “ZOMG, reboot-o-matic” happens about every other time we need to manually reboot it, and the “whoops, dead battery” has happened about once a month now. The Kindle lives in its official Amazon case, gets used, at most, about three hours a day,
Every time we call up Amazon, their response is basically an approximation of, “Yeah, that is not normal,” they box up and second-day mail us a brand new unit, and we send back the old one… but given that we are on the third device, and it is still showing the same symptoms of an impending demise, we are starting to get a little frustrated.
Is there something we could be doing wrong (this seems hard, given how locked-down the Kindle’s OS is)? Is anyone else having this problem? Should we just jump ship and head elsewhere for our ebook system?